Oundle Medical Practice responds to feedback from patient surveys 2026
Oundle Medical Practice would like to thank the patients who completed its recent survey with more than 700 people taking the time to respond.
The practice team has also looked at the results from this year’s national GP Patient Survey which had similar questions and 123 responses.
Over the past year the team has changed the way it triages cases, which has led to increased appointment capacity, more on-the-day contact and greater patient satisfaction, as seen in the surveys, and in feedback, including Google reviews.
From June 2024 to June 2025, Oundle Medical Practice dealt with 5,771 Anima cases and 99,156 appointments. Over the same period from 2025 to 2026 (after the introduction of Total Triage) they handled 20,537 Anima cases (up 255.87%) and 131,652 appointments (up 32.77%) on the previous year.
Its patient survey (which took place in April and May) showed:
An improvement on six key measures compared to last year
55% of people found it easy to contact them (up 29%)
Improvement in phone waiting times (51% were answered in under 10 minutes compared to 23% last year).
77% of patients were offered an appointment (up 5%)
64% of appointments were face to face (up 9%)
Patients were more satisfied than previous years in six key areas including being happy with staff (up 39 points) and satisfied with the service received (up 35 points).
Our survey also had a ‘free text’ box so patients could give more details about what is working well and areas the practice still needs to concentrate on. Patients praised staff, particularly the nursing team, and a recurring theme was that Oundle Medical Practice has improved over the past year.
In the GP Patient Survey:
91% were involved as much as they wanted to be in decisions around their care and treatment
89% said the healthcare professional was good at listening to the patient (up 6%) and 85% said they were treated with care and concern (up 2%)
The practice scored improvements in six key measures and remained stable in three others
As a result of feedback from both surveys they plan to focus on:
Making it more straightforward to access appointments
Helping those who are either not confident or unable to use digital access
Continuing to work with the Anima developers
Increasing continuity of care so patients with complex conditions see the same GP where possible
Seeing how they can improve communication around callbacks, messaging, test result and updates
Lead GP, Dr Laura Brennan, said: ‘Both surveys gave us valuable feedback and statistics so thank you to everyone who took part. We read all the comments submitted, so we have a very clear insight into what areas to develop. Our own survey this year showed a marked improvement in patient sentiment with 54% saying we were good, or very good, so I’d like to thank our staff for all their hard work, particularly with the increase in our Anima cases and appointment capacity. This survey has shown that we are making very positive strides and are committed to listening to our patients and improving where possible.’
You can see the GP Patient Survey results here: GP Patient Survey