Headlands Surgery urges patients to complete 2026 Patient Survey before Sunday deadline

Patients at Headlands Surgery, part of Lakeside Healthcare, are being encouraged to complete the 2026 Patient Survey before it closes this Sunday (24 May 2026).

Jessica Bawden, Chief Executive of Lakeside Healthcare, said: “Your feedback continues to be incredibly important to us. Whether you’re sharing a positive experience or highlighting something we could improve, your voice helps shape the care we provide. Even if you haven’t visited the practice recently, or if you’ve filled in a survey before, we would still really value your views. Every comment helps us understand what matters to you, what we’re doing well, and where we can make things even better.”

The survey is part of an ongoing commitment to listen to patients and improve services based on their feedback.

Last year, patient feedback led to a number of improvements at Headlands Surgery. These included welcoming three new GP Partners to the practice, strengthening clinical leadership and capacity. A new Practice Manager and Advanced Nurse Practitioner have also been appointed, alongside increased capacity within the Management Support team to help improve day-to-day operations. In addition, the practice website has been updated to make it easier for patients to find information and access services online.

This year’s survey includes questions about patients’ experiences contacting their practice and whether they accessed other services first, such as NHS 111 or online resources. There are also opportunities to provide more detailed feedback through free-text boxes. Patients are asked not to include any confidential or medical information in their responses.

The survey takes around 10 to 12 minutes to complete. Patients can take part by scanning the QR code displayed on posters at their practice or online by visiting www.headlandssurgery.co.uk/news/patient-survey-2026. Paper copies are available from reception for those without online access. Patient Service Advisors are also available to support anyone who may need help completing the survey.