Royal Mail parcels marked as ‘delivered’ in Corby left piled up in third-party warehouse
Corby people awaiting parcels from Royal Mail have been shocked to have their mail marked as delivered - when it’s actually piled up in a third-party warehouse in the town.
Numerous locals have complained in recent days that they have received messages to say long-awaited parcels have been delivered to their homes. But after finding no sign of the parcels at house, the tracking information has shown them in piles at the Sincro Eisema warehouse in Cockerell Road.
The warehouse is so new that is has no presence on Google. But that didn’t stop two people turning up to try and hunt down their missing packages within two minutes of our reporter arriving at the site.
One local was told when she visited the Royal Mail sorting office that ‘11,000 parcels’ were piled up at Sincro awaiting delivery, and she would be better off re-ordering her package.
The relationship between Sincro Eisema and Royal Mail is unknown, but it’s believed to primarily be a logistics hub for professional ebay sellers. When we visited, a curtain-sided DHL lorry full of packages was pulling up to be unloaded.
Corby people told the Northants Telegraph that they had been waiting for their parcels for two weeks.
One said: “I got an email to say it had been delivered to my house, but I was out so I went to check on the tracking photo that it had been left in a safe place.
“There was a picture of it in a big pile at some warehouse. Apparently it’s in Cockerell Road which is two miles from my house. I’m not sure what I’m supposed to do seeing as Royal Mail think it has been delivered to me.
“It was a birthday present but the birthday was in October!”
We have reminded staff of the correct scanning procedures
A Royal Mail spokesman said: “We are aware that some parcels in the Corby area have been incorrectly scanned as delivered while still at a local processing facility.
“We apologise for any confusion or inconvenience caused. We have reminded staff of the correct scanning procedures and are carrying out additional checks to prevent this happening again. Parcels incorrectly scanned as delivered will still be delivered to customers.”