Wellingborough care home praised by residents and relatives in national survey

Bilton Court performed above the national average in feedback from residents and relatives in four areas
Staff at Bilton Court in Wellingborough were pleased with the results of the surveyStaff at Bilton Court in Wellingborough were pleased with the results of the survey
Staff at Bilton Court in Wellingborough were pleased with the results of the survey

A Wellingborough care home has been praised by its residents and their relatives and friends in a national survey on care standards.

Staff at Anchor’s Bilton Court in Queensway were rated highly in the independent Your Care Rating survey run by Ipsos MORI.

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The home performed above the national average in feedback from residents and relatives in four areas: Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life.

Staff at Bilton Court in Wellingborough were pleased with the results of the surveyStaff at Bilton Court in Wellingborough were pleased with the results of the survey
Staff at Bilton Court in Wellingborough were pleased with the results of the survey

Bilton Court was given an overall rating of 898 out of 1,000 and 908 out of 1,000 by the residents and their families and friends respectively.

Both scores were above the national averages of 893 for the residents’ survey and 852 for the family and friends’ survey.

The survey results come as Ipsos MORI publishes a poll which showed that Britons perceive care much more negatively than the residents living in care homes.

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Only 26 per cent of Britons thought care homes were a happy place to live while every resident said they were happy living at Bilton Court.

There was also a mismatch between public perception of how staff treated residents compared with the older people’s actual experiences: only 45 per cent of Britons thought care home residents were treated with dignity and respect when all of the residents living at Bilton Court said carers treated them with kindness, dignity and respect.

Carley Young, manager of Bilton Court, which is rated good by The Care Quality Commission, said: “Our residents have really positive experiences in our care home, as this independent survey shows.

"We’re proud to have been praised for our care.

"While we’re really pleased with our scores, the survey helps us further improve our services by giving us direct feedback from residents and their loved ones.

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“Families can see at a glance which care homes are committed to raising standards by taking part in this survey.”

The Your Care Rating Residents’ survey covers care homes that primarily serve older people aged 65 and older.

It was carried out between late August and mid-October 2019.

A total of 14 care home providers and 362 care homes took part in the survey, with responses received from 7,633 residents.

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