MEET KGH'S GOVERNORS: Find out about the group trying to improve patient experience at Kettering's hospital

The group’s main objective is to help ensure that patients have the best experience possible when they go into hospital

Tuesday, 8th June 2021, 12:22 pm

The East Northants governor for KGH has spoken about the important role of the group trying to improve patient experience at the hospital.

The governors at KGH have teamed up with the Northants Telegraph to give our readers an insight into their role and the work they do.

Sheila White, the governor representing East Northants, has written the latest in a series of pieces about the governors which we will be bringing to you in the coming weeks.

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The hospital site in Rothwell Road, Kettering

Sheila told the Northants Telegraph: "I have been a member of the Patient Experience Steering Group (PESG) over several years representing various patient groups and organisations.

"As the name suggests, the group’s main objective is to help ensure that patients have the best experience possible when they come to KGH.

"Members of the group are drawn from KGH staff, patient representatives and representatives from community organisations such as Deaf Connect, MIND and Age UK.

"Members are kept informed about hospital initiatives, issues raised by patients and their families.

"Patient stories are listened to and actions resulting enable the hospital to improve patient care and experience.

"Members are able to raise issues that have come to their notice and to question or comment on any of the presentations included at a meeting.

"Recently committee members were given a presentation of the KGH Sustainable Transport Plan and asked to give comments.

"The foremost aim of the plan is to reduce the carbon footprint of travel to and from the hospital.

"Suggestions to enable this are detailed but there is little reference to public transport and what can be done to improve services for patients who have no other way to get to the


"There will be public engagement to enable our communities to voice an opinion – something to watch out for?"

To read the most recent piece from the KGH governors, click here.