Kettering HR consultancy nets customer service award for second consecutive year

A Kettering-based HR services consultancyhas won a much-coveted national award for customer service for the second consecutive year.

R Solutions have earned the prestigious Gold Trusted Service Award for 2022 from customer insights company Feefo.

It is the second time that the company has been awarded the title after the first win in 2022.

The annual Feefo awards recognise customer centric businesses who demonstrate high quality customer service. Client ratings decide the winners.

In order to achieve the prestigious Gold Trusted Service 2023 award, a business must collect at least 50 Feefo reviews between January 1, 2021, and December 31, 2022, and achieved a Feefo service rating of at least 4.5. HR Solutions currently boasts a Feefo score of 4.8 stars out of a possible 5.

If they can hold the title again next year, HR Solutions would be eligible for the highest accolade, the Platinum Award which is only given to those who are Gold recipients for three years running.

HR Solutions chief executive officer Greg Guilford, who recently celebrated 15 years with the firm, said: “We pride ourselves on service excellence, delivering the highest support to our customers and we use Feefo to gather authentic reviews on our services, whilst regularly seeking feedback from our valued clients. This award is reflective of our dedication to service excellence, and we are delighted to have achieved it for two years running. Well done to the whole team, who I know go the extra mile daily for our clients.”