M&S' bid to help customers beat the queues at Rushden Lakes store

It is hoped their efforts will make it more convenient for key workers, the vulnerable or parents juggling home-schooling
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Shoppers at the M&S Foodhall at Rushden Lakes are being offered ways to make their visit as quick and safe as possible by avoiding the queues.

To make it more convenient for key workers, the vulnerable or parents juggling home-schooling, M&S has extended its shopping reservation service ‘Sparks Book & Shop’, meaning customers can reserve a shopping slot at a time that best suits them, removing the need to queue should there be one.

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First trialled in September, before being rolled out to all stores as part of their commitment to help make shopping quicker, easier and safer for everyone, the service has been a hit with customers – having now facilitated more than half a million bookings in total.

The M&S Foodhall at Rushden Lakes is openThe M&S Foodhall at Rushden Lakes is open
The M&S Foodhall at Rushden Lakes is open

M&S has said it will be extended until the beginning of February at least.

Customers popping in for a smaller shop of essentials can also skip any queues at the till by paying for their shopping on their smartphone.

Their Mobile Pay & Go service is available via the M&S app and can be used for shops up to the value of £45.

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Shoppers just have to open the app, scan the barcode of each product as you go, then pay from your phone using a card or Apple Pay.

M&S Rushden Lakes Foodhall is open Monday to Friday 8am to 8pm, 8am to 8pm on Saturday and 11am to 5pm on Sunday.

To read about the revised plans for a Rushden Lakes link road, click here.

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