Water bills to fall as company announces price cuts

Anglian Water has a huge investment programme
Anglian Water has a huge investment programme

Good news for consumers as Anglian Water announced customers will see their annual bill drop by £29 on average after the water company announced prices for the coming year will come down by seven per cent.

It is the biggest percentage saving for customers, outstripping all other water and sewerage companies in the UK.

The average annual bill will reduce to £402 per year, or £1.10 per day. Customers with a water meter will pay even less, with the average bill dropping to £371.

The price cut is part of Anglian Water’s promise to keep bills as low as possible, while at the same time delivering a multi-billion pound, five-year investment programme to maintain and improve essential water and sewerage services for its customers.

Martyn Oakley, Anglian Water’s Director of Customer Service, said: “We know household budgets remain under pressure. So we believe this price cut is timely and coming at a time when customers tell us they need it most.”

The company will continue to develop even more innovative and efficient ways of working which in the last five years has achieved significant efficiencies, savings from which are being returned to customers in lower bills.

The planned £5bn investment will underpin an extensive programme of work between now and 2020. Projects include water main repairs, sewer maintenance, environmental protection and new water recycling equipment.

Mr Oakley continued: “As well as cutting bills we’re also continuing to help customers control how much they spend on bills. For instance, we’ve pledged by 2020 to fit 95 per cent of homes with a water meter. And this doesn’t mean making metered bills compulsory because we believe the savings to be achieved speak for themselves.

“The average bill for metered customers next year will fall to £371. This compares to the average unmetered bill of £516.

“Almost 80 per cent of homes in our region now have a meter, but there are almost 150,000 customers who have meters but are not using them. We urge them to switch and save.

“It’s free to switch, and join the majority of our customers who on average have saved £100 a year. You can even switch back, for free, within two years if you aren’t satisfied.

“We’re also continuing to help our customers save water by offering free water saving devices for everyone. Customers in a number of areas can also ask for a free home visit from a registered plumber who will fit the devices and offer other water saving tips.”

Extra help for vulnerable customers is also a priority. From April, a new Anglian Water tariff will be available to help those facing financial hardship and who struggle to pay their bills. The Anglian Water Assistance Fund will be boosted to £1m a year to help those customers who need it the most.

More information, including details of support available for those who struggle to pay their bill, is available on the Anglian Water website at www.anglianwater.co.uk/charges.