One stop shop for council services launched in Oundle

Connecting Services is located in Fletton House, which is next door to the Oundle surgery, making it easier for residents to speak to various organisations in one place (Picture: Google)
Connecting Services is located in Fletton House, which is next door to the Oundle surgery, making it easier for residents to speak to various organisations in one place (Picture: Google)

East Northamptonshire Council has launched a one stop shop where Oundle residents can get advice on a number of services without having to travel.

The local authority has teamed up with Lakeside Healthcare and Volunteer Action to provide residents in Oundle and the surrounding areas with access to a wide range of services all in one place.

The new scheme, Connecting Services, means residents can speak to ENC’s customer service team about planning applications, council tax, benefits, debt advice, food banks, pest control, waste and more.

The leader of East Northamptonshire Council, Cllr Steven North, said: "We are delighted to be working with Lakeside Healthcare and Volunteer Action to provide a central hub for the local community that will offer our residents with a number of services in one place.

"We hope this scheme will develop into a successful partnership where ultimately our residents will benefit in all areas of their lives."

Volunteer Action offers advice on blue badge and attendance allowance applications, provide community transport and a befriending service.

"Partnership working is the way forward for everyone," said Liz Holland, from Volunteer Action.

"Knowing who to ask for a particular service can be a challenge and this scheme will make that easier for everyone. We are very pleased to be part of it."

Connecting Services is located in Fletton House, which is next door to the Oundle surgery, making it easier for residents to speak to various organisations in one place.

The scheme was established to support GPs – who are seeing an increase in the number of appointments that aren’t solely health-related.

Through the scheme, GPs and reception staff within each service can assist directly and navigate residents by identifying which service can best offer support.

Residents will be given a referral card and directed to the right place.

Prof. Robert Harris, chief executive and managing partner of Lakeside Healthcare Group said: "By working more closely with our local government and voluntary sector colleagues, we will offer a more supportive, more comprehensive and more effective package of health, care and valuable information services for our patients and local citizens."