Freeview television viewers in Corby have been warmed that their service may face problems as new 4G masts are put up in the area.
An organisation that provides support for the service has said that this is because the new masts, which will provide mobile broadband in the area, operate at 800 MHz, the same frequency used by Freeview.
Some masts have already been launched and there are more due to go live.
Independent organisation at800, which is funded by leading UK mobile operators and makes sure that viewers can still use Freeview or an alternative service, have advised residents to contact them.
Ben Roome, CEO of at800, said: “New 4G mobile masts are bringing mobile broadband to Corby, but they do have the potential to disrupt TV reception for some households.
“We’re already helping viewers in the area and continue to offer support. We want to ensure that people know it’s our role to fix any disruption to Freeview due to 4G at 800 MHz and that there’s no charge for our support.”
Viewers can contact at800 via:
· 0333 31 31 800 (included in mobile and landline call packages)
· 0808 13 13 800 (free from landlines, calls from mobiles vary in cost)
· or, via www.at800.tv
A spokesman for at800 also said: “If a viewer lives in a house with its own aerial, does not have satellite or cable television and 4G at 800 MHz is diagnosed as causing disruption to Freeview, at800 will restore their television service to its previous quality.
“If at800 believes disruption to Freeview is due to 4G at 800 MHz, it will arrange for an accredited engineer to visit the viewer’s home, check the cause and fit an approved filter to the TV system, at no cost to the viewer. In most cases, disruption will be fixed by an at800 filter.”
For more information, visit www.at800.tv.