Kettering Council refuses to fix pane

Jimmy, Claire and Bethany Smith, from Kettering
Jimmy, Claire and Bethany Smith, from Kettering

A vandal-hit family have hit out at council rules which have left them with an unfixed broken window.

Jimmy Smith, his wife Claire and their nine-year-old daughter Bethany live in Laburnum Crescent, Kettering.

Mr Smith was at home on Tuesday, January 28, when a brick was thrown at a double glazed window in the living room, shattering the outer pane.

After contacting Kettering Council, Mr Smith was told he was responsible for repairing the window himself – despite the family having a very small income as both he and his wife are on disability benefits.

Mr Smith said: “They have boarded up the window but the house is now very cold because we can’t afford to get it repaired.

“I’ve had a quote and been told it will cost about £100 to get the window fixed – but there’s no way we can afford that.”

Mr Smith suffers from arthritis and is also epileptic and says he is unable to work.

He said he asked Kettering Council if they would be willing to pay for half of the cost of the repair, but was still told no.

He said he does not want to push up the cost of his home insurance by making a claim.

A spokesman for Kettering Council said: “Our policy is that reglazing is the tenant’s responsibility, even when the window has been vandalised.

“This is in line with the practice adopted by most other councils and housing associations.

“We would expect a tenant to make a claim on his or her home contents insurance policy.”