‘Inadequate’ care home in Stanwick put into special measures

File picture
File picture

A care home has been told to take action after its services were rated as inadequate.

The Care Quality Commission (CQC) has placed Brockfield House in Stanwick into special measures following an inspection in April.

It is essential that Brockfield House takes action to address the concerns we identified at this inspection

During the unannounced inspection, CQC found the provider was failing to provide care which was safe, effective, caring, well-led and responsive to people’s needs.

Under CQC’s programme of inspections, all adult social care services are being given a rating to help people choose care and Brockfield House has been rated as inadequate.

CQC found that the home lacked a consistent and stable management which resulted in a disorganised and fragmented approach to care provision and operational leadership.

Despite good levels of staff capacity being maintained, the home was being staffed by new or agency staff.

They lacked the day to day experience and knowledge of people’s needs in order to care for them consistently and safely.

Leadership was absent or inconsistent on a day-to-day level and this impacted on the allocation of care duties and the monitoring people’s health and well-being.

Several people living in the home were observed in a state of poor cleanliness.

Records describing the care given to these people were incomplete and portrayed a picture of a general lack of care.

In addition, there were people living at the home at risk of not eating and drinking enough.

Inspectors observed people on bed-rest at risk of dehydration.

Fluid monitoring charts were in place but illustrated people had drunk little fluid and did not state how much fluid was needed or when.

Sue Howard, the CQC’s deputy chief inspector of adult social care, said: “It is essential that Brockfield House takes action to address the concerns we identified at this inspection.

“The provider has a responsibility to ensure that people living at the home are safe and protected from the risk of harm.

“All people living at Brockfield House have a right to receive care which is of a high quality, compassionate and safe.

“When we are faced with a residential or nursing home failing their residents, our first instinct is to make sure the service improves.

“Since these concerns were first raised, we have been working closely with Northamptonshire County Council and other agencies.

“We have placed this service in special measures and are taking further action in relation to this provider.

“We will re-inspect the home within six months to check whether sufficient improvements have been made.

“If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of the service.”

A statement from Brockfield House said: “We have provided excellent care to people with extremely complex needs for over thirty years.

“We were extremely disappointed with the findings of the CQC at its inspection in April 2015 and the rating awarded.”

The statement added that they will be challenging some issues raised in the report as well as the rating, and added: “We are committed to delivering excellent care and took immediate steps to implement an improvement plan addressing those issues that the CQC correctly identified needed to improve.

“We are liaising with people who use our service and their families and commissioners of care, all of whom are supportive of the service.”

To read the report in full go to http://www.cqc.org.uk/location/1-105835715.