Hospital celebrates above average A & E care results

Chief executive of Kettering General Hospital Lorene Read
Chief executive of Kettering General Hospital Lorene Read

Kettering General Hospital is celebrating after achieving above average scores in a survey on the care it provides in accident and emergency.

The survey asked the views of 342 patients seen at the hospital in early 2012 and the results were compared to other trust hospitals from across the country.

Patients were asked 44 questions and trusts were scored from 0-10 for each score – with 10 being the top mark.

The hospital scored “significantly better” than average for the privacy it gave its patients during examination or treatment – achieving 9.4 out of 10. It also scored average or above average in every other category.

The hospital’s chief executive, Lorene Read, said that she was pleased with the results.

She added: “I am pleased that our hard-working A&E team have scored so well in this very detailed survey of the patient experience at Kettering General Hospital’s A&E department.

“It shows our A&E staff treat patients with respect and dignity and make sure they have enough privacy when they are being examined.”

Some of the highlights of the survey show that the hospital scored 9.3 out of 10 for A&E and ambulance staff working well together, and 9.7 out of 10 for patients feeling safe in A&E.

Mrs Read added that the hospital is working hard to improve the time patients spend in accident and emergency – aiming to improve the ‘flows through hospital’ so that people can be put into an appropriate bed, or discharged home, within the national four hour target. The current average wait for initial assessment at the hospital is two minutes and wait for treatment is 47 minutes.

The 2012 Accident and Emergency survey was published by the Care Quality Commission on December 6.