KGH lost patient’s medical records

KGH staff have been unable to locate patient David Goode's medical records
KGH staff have been unable to locate patient David Goode's medical records

A pensioner is demanding answers from hospital bosses after he was told records relating to an operation he had last year had been misplaced.

David Goode, 70, of Cora Road, Kettering, was admitted to Kettering General Hospital in September last year after his GP said he should get there urgently.

Mr Goode, who suffers from liver and pancreas problems, was operated on but says a surgeon afterwards told him the operation had not been necessary.

He complained to hospital bosses in July, only to receive a response more than a month later from the hospital’s then chief executive Lorene Read which said: “Our response to your complaint is limited as we have been unable to locate your medical records.”

Former Weetabix lorry driver Mr Goode said the records have still not been found three months on.

He added: “Since I had the operation I’ve had stomach pains and I’ve been told by my GP that a blood test I had came back with some unusual results, which could be connected as far as I know.

“If I was admitted to hospital in an emergency right now, they would not know the details of my previous operation and that would put me at risk.”

Mr Goode said he intends to launch a claim for medical negligence against the hospital but does not want to approach a solicitor until he has the hospital’s response to his complaint.

He added: “How can they have been lost for three months? Something has to be done to get the hospital to buck up its ideas. Apart from the letter in August when they said the records had been lost I’ve not had any calls or correspondence about the matter.”

In the response to Mr Goode’s complaint, former chief executive Mrs Read said: “A search will continue to be undertaken and once your records have been located we will be able to provide a full response to your complaint.”

The hospital’s director of nursing and quality, Clare Culpin, said: “Confidentiality legislation means we cannot comment on an individual complainant’s case via the media. We do thoroughly investigate all complaints made to the trust and correspond with complainants regarding the progress with their complaint.

“Losing, or temporarily misplacing, a patient’s notes is an extremely rare occurrence. We hold 500,000 sets of notes and access 300,000 of them each year. All notes are electronically checked in and out as they are sent to the relevant staff involved in a patient’s care. In the very rare event of notes being misplaced each case is fully investigated.”