G4S ‘disappointed’ not to been given chance to run Northamptonshire Police control room

Northants Police force control room could be moved from Wootton Hall
Northants Police force control room could be moved from Wootton Hall

A senior manager of G4S says he is “disappointed” the company has not been chosen to run a merged control room for Northamptonshire Police and two other forces.

Northamptonshire Police announced today (Monday) that it would not be outsourcing its contact management department but would be entering a ‘strategic alliance’ with Nottinghamshire and Leicestershire police forces.

The three forces say they are all still committed to integrating their control rooms and Northants Police Crime and Commissioner Adam Simmonds said he expected the county’s contact centre to move out of Wootton Hall in Northampton in the next couple of years.

In a ‘feasibility study’ carried out by G4S into how the three forces could run their contact management more efficiently, East Midlands Airport in Nottinghamshire, was proposed as a possible location for a merged control room.

John Shaw, managing director for G4S public services, said: “Last month, we were asked by the police and crime commissioner for Northamptonshire to develop proposals that would improve their force control room performance and save taxpayers’ money.

“Our experience in Lincolnshire shows that this can be done at the same time as improving callers’ satisfaction with the service and so, of course, we are disappointed not to be taking forward our proposals with Northamptonshire and the other two forces in the strategic alliance.

“There are hard choices ahead for everyone in policing but the debate should be much more nuanced than a simple choice between cops or cuts. In a world of shrinking budgets where the vast majority of budget is rightly spent on people, we firmly believe that we can help police forces to unlock resources in their support functions to release more money for frontline policing.”