Corby Urgent Care Centre given top marks

Corby Urgent Care Centre
Corby Urgent Care Centre

Inspectors have delivered a glowing report after visiting Corby Urgent Care Centre.

Care Quality Commission inspectors went to the centre at the end of February – a year after it opened to the public.

The official opening of Corby Urgent Care Centre last year

The official opening of Corby Urgent Care Centre last year

They found that the centre, which is open from 8am to 8pm every day, met all the standards they expected.

All areas of the centre were scrutinised, including several patient records, and inspectors spoke to 12 patients who were at the centre during their visit.

The report said: “We spoke to the provider about the assessment of people when they arrived at the centre.

“We saw that the service had a clear process for prioritising the order that patients were seen. This was clearly displayed throughout the unit so people understood the process.

“We saw there was a system for reception staff to alert clinical staff to the arrival of a potentially unwell person so that their assessment could be prioritised.

“Records showed that all patients were seen within minutes of arrival by a nurse to assess the urgency of their condition.

“Patients who then required further assessment or treatment were seen in order of priority of their condition.”

The CQC says medical establishments should meet five standards. These are respecting and involving people who use services; care and welfare of people who use services; cooperating with other providers; safeguarding people who use services from abuse and assessing and monitoring the quality of service provision.

The report added: “We spoke with 12 people who all spoke highly of the service. One person told us, ‘The receptionists are nice, they don’t make you feel like you are wasting their time’.

“We looked at a selection of recent patient satisfaction surveys and correspondence sent to the provider about treatment people received.

“This showed a high level of satisfaction. One person had noted, ‘I was impressed by the professionalism and courtesy’.

“Another commented on the kindness and consideration shown from reception through to treatment.”

The centre offers emergency treatment for people who do not need to go to A&E such as those with illnesses needing immediate attention or fractures. There is also an x-ray machine.

A Corby Clinical Commissioning Group spokesman said: “We are delighted that the CQC has recognised the excellent service being offered by Corby Urgent Care Centre.

“We know that patients want to receive care closer to home and the Urgent Care Centre is just one way to ensure patients get care when they need it.”