Apology after woman left waiting for ambulance for two hours following street fall in Kettering


East Midlands Ambulance Service has apologised after a woman had to wait two hours for an ambulance after suffering a nasty fall in Kettering.

The woman fell just outside the flats where she lives in George Street just before 1.30pm on Tuesday, December 8.

But she was made to wait two hours before an ambulance attended – much to the disgust of her friend Sue Bedford.

She said: “I could not believe what I witnessed.

“She was in shock and a lot of pain, her right leg being twisted up under the other leg.

“There was a man with her who I believe worked for Stagecoach who said he had called for the ambulance twice.

“Passers-by helped by getting some foil and wrapping that around her but it was very chilly and even more uncomfortable on the cold concrete.

“I find it absolutely unbelievable that an ambulance took two hours to arrive and even more time had elapsed before they were actually able to move move her.

“It really is a very sad state of affairs and I sincerely hope that her injuries were not worsened because of the fact that she had to lie in the cold for help to arrive.

“Why is it that the elderly always seem to come off worse?”

East Midlands Ambulance Service says it has to prioritise calls which may result in delays.

Blanche Lentz, general manager for Northamptonshire, said: “We’re very sorry for the delay that the patient experienced and apologise for any distress caused.

“We wish the patient a continued recovery and we would be happy to carry out a full investigation into the circumstances of the delay should they wish.

“We have a dedicated Patient Advice and Liaison Team (PALS) that can carry out this process and provide feedback.

“We have to prioritise calls depending on a patient’s disposition to ensure serious and life-threatening incidents, such as a patient suffering breathing difficulties or a cardiac arrest, receive help quickest.

“When we’re receiving a high number of 999 calls and under pressure with high numbers of life-threatening patients, some patients may experience delays.”