Property group proud with customers’ backing in survey

Countrywide plc at the Estate and Letting Agent Awards (ESTAS) 2014
Countrywide plc at the Estate and Letting Agent Awards (ESTAS) 2014

A property services group with branches in Kettering and Wellingborough has won 18 estate agency and lettings awards at the Estate and Letting Agent Awards (ESTAS) 2014 for its customer service.

Countrywide plc, the UK’s largest property services group, includes Taylors Countrywide in Kettering and Wellingborough.

The group received top awards in the national chain categories including Best Large Chain in both lettings and sales.

The awards were presented by TV property expert Phil Spencer at a luncheon ceremony at the Hilton Park Lane Hotel, London. The event was attended by 700 of the UK’s top estate and letting agents and suppliers to the industry.

The ESTAS awards, now celebrating their 11th year, are the only industry awards based purely on the votes of buyers, sellers and landlords.

The annual awards recognise the best offices in the UK for customer service, with customers asked to vote for estate and letting agents based on their experience in 2013.

Hundreds of agents from across the UK took part and more than 32,000 questionnaires were completed by customers during the competition, making it the biggest consumer survey of its kind in the property industry.

Bob Scarff, Managing Director of Estate Agency at Countrywide plc, said: “We take great pride in being voted Best Large National Chain (sales) for the sixth year running and winning the new combined award for Best Estate and Lettings Agency Group is a fantastic achievement.

“Our customers are at the heart of our business and these awards comes off the back of our significant investment in a customer focussed employee programme, to continually improve our service and ensure our approach and methods of communication are aligned with our customers.

“These awards are testament to the confidence that our customers have in the excellent service provided by Countrywide across the UK.”

Nick Dunning, Group Commercial Director at the group’s, said: “It is important to us to ensure that our customers feel valued and satisfied with the service they receive. We are delighted to win these awards which are voted by our customers and are testament to the hard work of our letting agents across the UK and the customer service they provide.”