Surge in 999 calls over bank holiday weekend

EMAS control room
EMAS control room
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East Midlands Ambulance Service’s chief has praised staff and volunteers for the way they responded to a significant increase in 999 calls over the jubilee weekend.

Figures released by the service show that over the four day period of celebration, EMAS experienced a six per cent increase in calls but still hit its performance target for responding to life-threatening emergencies. Seventy-five per cent were reached in eight minutes or less.

Phil Milligan, EMAS chief executive, said: “Whilst most members of the public were celebrating the Queen’s Jubilee, it was business as usual for those on the front-line. We introduced additional resources to help us cope with the expected rise in demand and the fact we hit our targets shows we got it right.”

Monday was the busiest day when 2,387 calls were received, very nearly 100 an hour and 25 per cent up on normal levels. A large proportion of the calls were for people with respiratory problems and chest pains as well as the expected increase in people suffering illness or injury by celebrating with too much alcohol.

Mr Milligan added: “As usual, our staff and volunteers did a fantastic job providing the best care possible for the people of the East Midlands. My thanks go to all involved for their hard work and professionalism.”