Rushden charity which supports the elderly rated as good in all areas

Everyone at Serve is delighted with the inspection report
Everyone at Serve is delighted with the inspection report

A charity which supports older people and those with disabilities has been rated as good in all areas.

Serve, which supports people across East Northants but is based in Church Street, Rushden, has been given an overall rating of good by the Care Quality Commission (CQC).

It was judged as good in all five assessment areas, which rate the service on being safe, effective, caring, responsive and well-led.

The report, which has just been published, follows an inspection carried out in March as well as phone interviews with staff and people who use the service.

Some comments from people who use the services provided by Serve were included in the report, including one customer who said: “I could not manage without the staff, they are life-savers.”

A summary of the findings contained in the report said: “Staff were motivated and inspired to offer care that was kind and compassionate.

“They enabled people to remain independent and ensured their privacy and dignity was always respected.

“The care plans were written with the involvement of people and/or their representatives.

“The views of people were regularly sought and acted upon to continuously improve the service.”

The report also said: “People, relatives and staff were very positive about the leadership of the service and the support they received from the service.

“The ethos and vision put people at the heart of the service.

“Established management systems were in place to continually monitor the quality of the service and support the staff.

“The service strived for excellence through regular consultation with people using reflective practice.”

Serve’s care manager Nicky Brinkworth was delighted with the result of the CQC inspection and said: “We are pleased our customers are happy with the service we provide, we will continue to maintain a good standard but will always strive for the outstanding rating.”

The inspection was carried out to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

To read the report in full, click here