Passengers are happy with trains

CORBY Train station, Train arrive at Corby 16.11.'Friday, 23 April 2010
CORBY Train station, Train arrive at Corby 16.11.'Friday, 23 April 2010
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Rail passengers have given the thumbs up to local train services.

An independent survey by transport watchdog Passenger Focus, which took place at the end of 2011 and was published yesterday, has shown 87 per cent of passengers are satisfied with the service provided by East Midlands Trains.

The level of satisfaction was up across 24 categories when compared with the results of the Autumn 2010 survey, although overall satisfaction was down by one per cent.

The rail company has invested £40m in trains and stations in the past year. Passengers particularly praised the upkeep and repair of trains – with 85 per cent of people saying they were satisfied compared with 76 per cent last year.

Train users were also happy with the space provided for luggage, with satisfaction levels up by nine per cent from 2010.

Categories that failed to perform well were overall satisfaction with stations, which fell from 83 per cent to 81 per cent, and value for money. In last year’s survey, 56 per cent were satisfied with the price they paid for their ticket, compared with just 52 per cent this year.

About 1,000 people were surveyed for each of the 32 categories.

East Midlands Trains managing director David Horne said: “We’re really pleased with the latest set of satisfaction scores, which are a clear demonstration that our investment is continuing to make a difference to passengers. However, we remain focused on delivering further improvements to the service we offer.”

East Midlands Trains performed well nationally, with 84 per cent of passengers satisfied with the overall performance of their rail companies.

Passenger Michelle Percival, 32, of Rothwell regularly travels between Kettering and London. She said: “I am fairly happy but the trains get cramped at rush hour. I do wish it was cheaper to travel to London though. Commuters don’t have the luxury of buying cheaper tickets for different times of day.”