Paramedics getting to accidents faster

Ambulances are getting to emergencies faster than ever before.

The East Midlands Ambulance Service, which covers Northamptonshire, said it is responding to 78.2 per cent of the most serious life-threatening incidents within eight minutes. It is also reaching 95.6 per cent of serious but not life-threatening incidents within 19 minutes.

But crews also revealed the pressures they were under from 500,000 emergency calls every year – about one 999 call every minute every day.

Robert Walker, general manager of community relations for the service, said: "The message coming through loud and clear is that our staff are committed to meeting the needs of patients.

"We are always keen to get the views of staff at the sharp end. They deal with patients every day and are often best placed to suggest changes to the care we give.

"We have found a lot of goodwill from staff when it comes to making a real difference for the public."

In the past the Healthcare Commission has rated the service as good for services to patients and fair for use of resources and value for money.

The service is now looking to build on its success by holding a series of meetings at Wellingborough and Kettering ambulance stations to encourage staff to have their say about how patient care can be improved.