KGH scores well in children’s services review

Kettering General Hospital has received a positive review of the inpatient and day case services it provides for children in a report
Kettering General Hospital has received a positive review of the inpatient and day case services it provides for children in a report

Kettering General Hospital has received a positive review of the services it provides for children in a new report.

Nationally 137 hospitals across England were reviewed in the Care Quality Commission’s National Children’s Inpatient and Day Case Survey 2014.

The survey asks questions about the care experience of children, and their parents, and then scores them out of 10.

Questions are then rated as ‘better’, ‘about the same’ or ‘worse’ than the average for Trusts.

Kettering General Hospital’s survey was very positive with children and parents scoring 36 of the 46 questions higher than eight out of 10.

The trust received scores that were significantly ‘better’ than average in three areas:

Having appropriate equipment or adaptations for children

Children liked hospital food

Facilities for staying overnight for parents and carers

Lead nurse for children’s services Donna Mason said: “We are very pleased with the results of the survey which shows that the work we do to provide supportive care for children and their families is very much appreciated.

“Two years ago we were able to move our children’s services from the old part of the hospital to our £30m purpose-built Foundation Wing.

“That enabled us to make sure that the layout of our children’s ward was extremely modern and designed with the specific needs of children, and their parents, in mind.

“For example, we have pull down beds for parents next to all our children’s beds in every part of the ward except for two beds in our high dependency unit.

“This means that parents can sleep overnight with their children.

“We have a special activity room for children with sensory impairments, various well equipped play rooms and a team of eight play specialists who keep children happy and help them to understand and accept their medical procedures.

“We also have a specific area for adolescents called The Den which has games and activities suitable for older children.

“We have a special menu for children which was designed by dieticians, ward staff and with input from children and parents.

“This helps us to make sure that children have food which is both healthy and appetising.”

The survey shows parents and children feel safe, were given privacy, had confidence in staff and were well looked after and communicated with.

The trust had a ‘worse’ than average score in only one area – providing written information about the child’s condition or treatment to take home.

Donna said: “We welcome surveys like this because it gives us valuable feedback from parents and children on how we can further improve our services.

“We will be reviewing how we provide written information for parents so that they feel confident in supporting their child after they have been discharged home.”