Most patients would recommend Kettering General Hospital

KETTERING. HOSPITAL'Little Extras appeal has been launched to raise �80,000 to kit out the new children's ward at Kettering General Hospital.
KETTERING. HOSPITAL'Little Extras appeal has been launched to raise �80,000 to kit out the new children's ward at Kettering General Hospital.
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A majority of Kettering General Hospital patients would recommend the service to friends and family, a survey has revealed.

About seven out of 10 respondents to the strategic health authority survey would recommend the service to friends and family, compared to only 10 per cent who would not.

About 20 per cent would neither recommend nor warn against the service.

The hospital received a score of +64, produced by subtracting the percentage who said they would not recommend the service from the percentage who would.

The score is slightly above the average of +62 for the 46 acute hospitals across the NHS Midlands and East strategic health authority.

Feedback is collected in real time and at ward level and fed back to doctors and nurses.

Individual trust scores will be published on the NHS Midlands and East website monthly and in the future will be broken down on a weekly basis.

This will allow patients and local communities to track how hospitals are using the information to improve patients‟ experiences.

Based on the work of NHS Midlands and East, Prime Minister David Cameron recently announced his intention to roll the scheme out across the whole NHS by April 2013.

Dr Stephen Dunn, director of policy and strategy at NHS Midlands and East, who is responsible for delivering the ‘friends and family’ test, said: “Now hospitals have this information it is important that they act on it.

“Those at the top need to understand what it is that is making people recommend them, and do more of it. Those who are towards the bottom need to understand why and do something about it.

“This is not a name and shame‟ exercise as all hospitals had positive scores and there are examples of excellent care in them all, it is about improvement across all our hospitals.

“This means further discussions with those patients who said no; it means finding out more; it means analysing the answers to see if the bad experience is on one ward, or one speciality or across the hospital; and it means really digging into the detail.

“By doing this, they will get more people recommending the hospital by improving their experience.”

About 15 per cent of patients across the strategic health authority answered the survey.

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