Ambulance bosses have apologised to a Corby Town footballer who had an agonising three-hour wait for paramedics after breaking his leg in two places during a match.
Paul Malone was stretchered off about an hour into the Steelmen’s 5-1 win over Weymouth last Wednesday evening after Malone had denied a Weymouth player an opportunity to shoot on goal.
An ambulance was called for Paul, nicknamed Molly by Corby Town fans, at about 8.25pm, and despite the severe pain he was suffering, as well as going into shock, paramedics did not arrive until 11.10pm.
Corby MP Andy Sawford wrote to East Midlands Ambulance Service chief executive Sue Noyes the following day.
In his letter, he said: “Paul Malone was waiting for two hours and 45 minutes.
“This is totally unacceptable and there can be no justification or excuse for this poor response.
“I would like EMAS to undertake a full investigation into what went wrong, what lessons will be learned, and what changes made, so that this does not happen to other people.
“Having spent a day out with your crew last summer, I know you have brilliant and dedicated people working in the ambulance service.
“I would like to meet with you urgently to discuss Paul Malone’s case and the wider issue of response times for my constituents.”
Despite his long wait for an ambulance, Paul himself had nothing but praise for the paramedics who arrived and conveyed him to Kettering General Hospital.
He added: “It wasn’t their fault and the two ladies who eventually got there were fantastic with me.
“I obviously lost my head a bit during that time we were waiting for an ambulance but it was more down the communication than anything else; not knowing whether everything was going to be alright.
“Amy Haywood [club physio] and Sandra Kyle [kit manager] were fantastic.
“When the paramedics got there, they made me comfortable and I have to say all the staff at Kettering General Hospital have treated me so well.
“I could not have asked for any more from them over the past week or so.”
Paul left hospital on Tuesday.
Pete Ripley, associate director of operations at East Midlands Ambulance Service, said: “We are very sorry to Paul and his family for the delay he experienced.
“We take all concerns seriously at EMAS and have spoken with Paul’s dad, Darren, to get all of the details so we can look into the issues.
“If there are any actions needed to improve our services, then we will identify them and we will make sure they happen.”