Complaints against Northamptonshire Police have risen by a fifth, latest figures show.
The total number of complaints in 2013/14 was 444, a 20 per cent rise on 2012/13, statistics issued by the Independent Police Complaints Commission today show.
Nationally there was an increase of 15 per cent for England and Wales.
The rise follows a one per cent decrease in the force’s recorded complaints in 2012/13.
Some of the increase in 2013/14 is down to the definition of a complaint being broadened beyond an officer’s conduct to include ‘direction and control’ matters to do with operational policing.
A complaint case may have one or more allegations attached to it.
A total of 609 allegations were made against Northamptonshire Police.
Per 1,000 employees the force recorded 214 allegations, compared with 251 for all forces in England and Wales.
A complainant has the right to appeal about the way in which a police force has handled their complaint.
Exactly half of all appeals from the public against Northamptonshire Police were upheld by the IPCC, compared with a 43 per cent upheld rate for those considered by the force itself.
The overall uphold rate by police forces in England and Wales is 20 per cent, compared with 46 per cent by the IPCC.
The IPCC upheld seven of 10 appeals where people were unhappy that Northamptonshire Police had not recorded their complaint, and 17 per cent of 39 appeals from people unhappy with the Northamptonshire Police investigation into their complaint.
In 2013/14, Northamptonshire Police finalised 411 complaint cases in an average of 73 working days, compared to an England and Wales average of 101 working days.
Across England and Wales the most common complaints involve allegations that an officer has been neglectful or failed in their duty, or that an officer’s behaviour has been uncivil, impolite or intolerant.