Council reveals phased plan for bus pass renewal

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Northamptonshire County Council has asked passengers whose concessionary bus passes are soon due for renewal to plan ahead to avoid delays.

Following the introduction of the over-60s national concessionary bus pass scheme in 2008, it is expected around 50,000 passes will be due to expire on March 31 next year.

To avoid delays, the council has asked people to visit a library to renew their passes according to a schedule arranged by surname. The system is due to start next month (November), with the council asking people with surnames beginning with the letters A to E to drop in at a library at some stage during the month.

December is the month for people whose surnames start with the letters F to J, January 2013 is for those starting with K to O, February has been allocated to surnames starting P to T with the remainders being asked to renew their passes in March.

Cabinet member for customer and community services, Councillor Heather Smith, said: “With up to 50,000 concessionary bus passes due to expire on the same date, it would be impossible for library staff to process that many applications at the same time.

“Instead, we have introduced a monthly schedule for passengers to visit their local library and renew their bus pass ahead of the expiration date.

“By taking this phased approach, we can help avoid any delays or disappointment for customers and make sure the renewal process runs as smoothly as possible.”

For more information about renewing their concessionary bus passes, people can visit www.northamptonshire.gov.uk/concessionarybuspass.