Car dealership wins coveted award

York Ward & Rowlatt in Wellingborough
York Ward & Rowlatt in Wellingborough

Staff at a Wellingborough car retailer are celebrating after being presented with a customer excellence award.

The yearly award by Vauxhall recognises and rewards top performing retailers for the quality of service they give their customers.

General manager Nick Hughes and his team at York Ward & Rowlatt in St John Street were one of 66 Vauxhall retailers in the country to get high scores from the company’s purchase satisfaction surveys.

Nick Hughes said: “We’re delighted with this achievement and would like to thank all of our customers for representing us in such a positive light in Vauxhall’s satisfaction surveys and therefore helping us to secure this incredible award.

“When a customer visits our dealership, they can feel confident that they will be receiving truly dedicated customer service. Indeed, as we are so committed to customer care, we’ll be doing our very best to ensure that we score even higher next year”

Customers are invited to take part in surveys after they buy a new Vauxhall and after they get their vehicle serviced for the first or second time. Over 129,000 responses were collected last year.

David Doublett, Vauxhall Head of Customer Care Operations for the UK and Ireland, said: “At Vauxhall, we recognise that York Ward & Rowlatt has gone that extra mile to help our customers and make their purchasing and servicing experiences as positive as possible; the award really is a representation of the hard work that’s gone into their consistent standards and all round high performance.”

For details about the retailer award, contact York Ward & Rowlatt at St John Street, Wellingborough. Alternatively, call 0844 701 9134 or go online to www.yorkwardandrowlatt.co.uk.